Refund policy
Shop at Mila Return Policy
We hope you love your Shop at Mila purchase! ♡ If something doesn’t work out, eligible items may be returned for store credit only.
Returns
Returns must be requested within 7 days of delivery. Once approved, your return must be shipped back within 4 days.
https://shopatmila.com/apps/redo/returns-portal/login
Redo Return Protection
For added convenience, you may choose to add Redo to your order at checkout.
With Redo: Your return shipping label is included for eligible returns, making returns and exchanges easier.
Without Redo: You may still return eligible items, but you will be responsible for the cost of return shipping.
All returns must still meet Shop at Mila’s return eligibility requirements.
Return Condition
Items must be unworn, unwashed, unaltered, and in original condition with tags attached.
Items showing signs of wear, including makeup, deodorant, perfume, smoke odor, stains, pet hair, or damage, will not be accepted.
Final Sale
The following items are final sale:
- Sale items or items discounted 20% or more
- Accessories
- Swimwear
- Bodysuits/intimates
- Gift cards
- Items marked Final Sale
Damaged or Defective Items
Please contact hello@shopatmila.com within 2 days of delivery with photos of the issue.
Color differences caused by lighting, photography, or screen settings and normal variations in prints or patterns are not considered defects.
Orders & Shipping
Orders cannot be canceled or changed once processed. Please verify your shipping address before ordering.
Shop at Mila is not responsible for carrier delays or packages marked delivered by the carrier. Redo Package Protection, when selected at checkout, provides additional protection for eligible shipping issues.
By placing an order with Shop at Mila, you agree to this return policy.
Questions? hello@shopatmila.com ♡